Yardbird Returns and Damage Policy
If you’re not satisfied with an item that you purchased on Yardbird Outside, you can initiate a return within 30 days after delivery for a full refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.
To return an item, visit the Your Orders page, select the "Return or Replace Item" button for the appropriate order and follow the instructions. You will be responsible for return shipping costs (except in instances where the item arrived damaged or defective). Note that the option to initiate a return will only appear for 30 days after delivery.
We recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received. The following items may not be returned:
- Items marked as final sale or "not returnable" on the product page or during the checkout process;
- Gift cards; or
You may cancel an order prior to ORDER SHIPMENT by visiting the ORDERS page and selecting the “Cancel Order” button for the order. After shipment, the order will be processed for delivery to you.
If you would like to cancel an order after shipment, email email@example.com to request a cancellation. Please note that we cannot guarantee that your order can be canceled, but we’ll try our best to help.
In the unlikely event that an item you ordered arrives damaged or is defective, you may return it for a replacement or a full refund, as long as you report the issue within 30 days after delivery of the item and it was shipped by a small parcel carrier (for example, if it was delivered by UPS or USPS). You will not be responsible for the shipping costs to return or replace the item.
To report an issue with an item, please email firstname.lastname@example.org. You will be required to submit photos of the damage or defect. We may also ask you to submit photographs of the original packaging if it was damaged. You are not required to keep the original packaging to return a damaged or defective item, but submitting a photo of the original packaging could help expedite your return if the item was damaged in transit.
If you choose to get a refund for an eligible returned, damaged or defective item (as specified above), you’ll be refunded the purchase price and applicable sales tax. For items that were not damaged or defective, the return shipping costs will be deducted from the amount of the refund due to you, if you use a return shipping label provided by Yardbird Outside.
Refunds will be issued to the original method of payment shortly after Yardbird receives and processes the eligible item. If we are unable to refund the original method of payment, Yardbird will provide you with store credit for the amount of the refund due to you, which may be used for purchases on yardbirdoutside.com.